Questions:
Q: Can I get information on the membership that I purchased?
Q: I did not receive a sales confirmation email. Why?
Q: I have purchased a subscription to a Website. Under what name will the charge appear on my statement?
Q: I purchased a trial membership - will I be billed?
Q: How do I cancel my membership?
Q: My credit card is being billed, how can I stop this?
Q: Once I cancel my membership will I be billed again?
Q: I am having problems canceling my membership. What do I do?
Q: How do I know that my membership has been cancelled?

Can I get information on the membership that I purchased?

Yes, you may e-mail, phone, or use our live help feature at: CONTACT US.
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I did not receive a sales confirmation email. Why?

Please make sure that you enter a valid e-mail address each time that you purchase a membership to ensure that you'll receive your confirmation e-mail. If you made a typo on your e-mail address, simply e-mail or call us. We will be able to figure out what occured, and give you your login and billing information. Also make sure you do not have a special filter blocking tool that would prevent the confirmation e-mail from being delivered.
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I have purchased a subscription to a Website. Under what name will the charge appear on my statement?

ICEHELP.COM
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I purchased a trial membership - will I be billed?

Your credit card will be billed the initial low cost price. If you do not cancel your trial membership prior to the end of the trial, then your credit card will be billed for a standard monthly membership on a recurring basis. Please refer to the terms and conditions of the Website that you joined for further information.
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How do I cancel my membership?

You can cancel your membership here by going to our HOW DO I CANCEL? page.
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My credit card is being billed, how can I stop this?

You need to cancel your membership by going to our HOW DO I CANCEL? page.
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Once I cancel my membership will I be billed again?

No. Once a membership is cancelled there will be no further billings.
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I am having problems canceling my membership. What do I do?
If you've already tried using our automated forms, or don't have the proper information available, you may contact a customer service representative by going to our CONTACT US page.
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How do I know that my membership has been cancelled?
You will receive an email cancellation receipt once you cancel. In order to receive this receipt, it is necessary that you use a valid email address when ordering a service or product.
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